Ensuring People with Disabilities Have Equal Access

JPA reduced the legal liability and improved the user experience for all users including those with disabilities for a large healthcare company through accessibility training and expert accessibility audits to meet both the Section 508 and W3C WCAG 2.0 guidelines.

Comprehensive reports were prepared for each of the 28 application reviewed that included information about the compliance and severity of the application’s accessibility issues according to Section 508 and W3C Web Content Accessibility Guidelines (WCAG) 2.0, as well as suggestions for fixing the issues.  With JPA’s assistance, they are actively remediating their applications to ensure compliance with accessibility guidelines to allow online access for all users while reducing their legal liability.

Challenge

• Provide equal access for all users to the online services and programs while utilizing advanced digital media technologies
• To reduce legal liability, compliance with WCAG 2.0 double-A conformance was required

Strategy

• Review online applications for accessibility compliance with Section 508 and W3C WCAG 2.0
• Design and deliver custom-tailored training class to educate developers and management about accessibility and how people with disabilities use the web
• Document accessibility best practices for future web development
• Assist in the creation of companywide policies for accessibility

Success

• Increased awareness of accessibility issues across the organization
• Developed comprehensive list of recommendations and remediation techniques for accessibility issues for 28 applications